IT and Facilities Coordinator ( 50 - 100%) (2)

Sword is a leading player in Switzerland for over 20 years in IT consulting and services, software development, infrastructure management and quality assurance. From our offices in Geneva, Nyon, Lausanne, Fribourg and Sion, and in collaboration with the Group's international centers, our 400 employees support large organizations, private companies and government bodies in their technological transformations.

Organized into centers of expertise, ensuring proximity and flexibility, our company is strong in its founding values of respect - rigor - involvement, and in its environmental and social commitments. Sword is a partner of the main universities, training and innovation centers in French-speaking Switzerland.

We have an opening for an IT/Technical Facilities Coordinator to provide local IT support and coordinate various aspects of maintenance for Sword's offices in Geneva.

Responsibilities:

• Coordinate IT and Facilities issues, projects and activities, and respond to all emergency maintenance requests.
• Use helpdesk tracking software to track and resolve IT and Facilities issues onsite, and escalate to Management as necessary.
• Troubleshoot, resolve, and recommend solutions.
• Maintain assigned IT resources, infrastructure and network (hardware, wifi).
• Handle support issues related to videoconferencing, copiers, scanners, printers, security system, phones, PCs, applications, and network or Internet access.
• Serve as on-site "helping hand" for IT efforts, as needed.
• Other duties, as assigned.

• HIgh scholl diploma in IT or related technical field
• Any IT-related certification is a plus
• No minimum experience required but interest in IT helpdesk or customer tech support, including general network connectivity/security and desktop support principles.
• Knowledge of Microsoft O365 products (networking, troubleshooting of installed and Internet-based software applications, and user account passwords and share permissions).
• Experience and familiarity with commonly used IT tools.
• Ability to communicate orally and written in a professional manner: French and English.
• Analytical and problem-solving skills and the ability to work well both alone and in a distributed team setting, with emphasis on excellent customer service.

This position is based in Geneva with some travel to Lausanne that may be required (10%).