ITSM Business Analyst
Hybrid- Genève
Business Analysis
Job description
We are opening a position of ITSM Business Analyst to join the team of our client based in Geneva.
As a Business Analyst, you will be responsible for collaborating with stakeholders across various departments to gather requirements, design solutions, and implement enhancements within the ITSM platform. You will leverage your deep understanding of both business processes and solution capabilities to optimize workflows, improve efficiency, and drive business value.
Responsabilities
- Collaborate with stakeholders to analyze and document business requirements related to Jira Service Management platform enhancements and initiatives.
- Translate business requirements into technical specifications and design solutions that align with best practices and organizational goals.
- Lead workshops and meetings to facilitate requirements gathering, solution design, and stakeholder alignment.
- Partner with cross-functional teams, including IT, development, and operations, to implement and deploy ITSM solution.
- Conduct thorough testing and validation of Jira Service Management configurations and customizations to ensure quality and reliability.
Job requirements
- Degree in Computer Science, Engineering or other technical related field
- Minimum of 5 years of experience as a Business Analyst
- Strong knowledge of an ITSM solution, Jira service management a big plus
- Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
- Fluent English proficiency is mandatory, good level in French.
- Experience leading workshops, meetings, and presentations to drive consensus and decision-making
- Strong problem-solving skills with a focus on delivering innovative and practical solutions.
Details
- Genève
or
Details
- Genève
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What's on offer
Continous Training
Develop your knowledge and benefit from a large training catalog
25 days paid vacations (+1)
All of our employees are entitled to 25 days of paid vacation per year. And December 24th is offered
Respect of private life
No meetings are scheduled after 5:00 pm.
Regular social events
Monthly events to gather in small or large groups.
Great team members
Respect and kindness are key values in our workplace.
International contexts
Projects within international-scale groups.
Innovation
Contribute to impactful and innovative projects in various sectors of activity.
Little pleasures
Our employees benefit from a program of very interesting advantages and discounts.
About us
Sword has been a leading player in Switzerland for more than 20 years in consulting and IT services, software development, infrastructure management, and quality assurance. From our offices in Geneva, Nyon, Lausanne, Fribourg, and Sion, and in collaboration with the Group's centers worldwide, our nearly 400 employees accompany large organizations, private companies, and government agencies in their technological transformations.
