Senior Program Manager

We are opening a position for a Senior Program Manager to strengthen our client’s team based in Geneva. This role is part of a large-scale transformation program focused on modernizing telephony systems across the organization, requiring close coordination with multiple stakeholders and parallel initiatives.

Job Responsibilities

• Manage and engage stakeholders, including senior leadership

• Oversee the operational execution of the different implementation streams

• Monitor overall progress and provide regular reporting on the program status

• Collaborate closely with other program managers, project managers, and delivery teams

• Identify interdependencies and anticipate integration-related risks

• Ensure alignment between program activities and strategic objectives

• Facilitate communication across cross-functional teams

• Maintain quality standards and ensure timely delivery of outputs

• Higher education degree, ideally at Master’s level or equivalent

• Proven track record in program or project management with successful deliveries

• Ability to quickly grasp complex environments and topics

• Strong balance between strategic vision and attention to detail

• Excellent interpersonal and communication skills across both technical and business teams

• High resilience and ability to perform under pressure

• Experience in telephony systems such as Genesys (or others)

• Experience with telephony or contact center solutions is a plus

• Fluency in French and English