Copilot/M365 Adoption Specialist
- On-site
- Geneva
Job description
We are opening a position for a Digital Experience Adoption Specialist to strengthen the team based in Geneva. The main goal of this role is to lead and support the adoption of M365 Copilot and related technologies, while contributing to digital transformation and enhancing the overall user experience within the organization.
Responsibilities
Develop and implement a phased adoption strategy for digital tools, tailored to the needs of different departments.
Design and deliver engaging online training sessions using adult learning principles.
Create diverse learning materials such as guides, videos, and e-learning modules (e.g., Articulate Rise).
Act as a change ambassador, fostering user adoption of new digital ways of working.
Monitor adoption and engagement metrics, collect feedback, and adjust strategies accordingly.
Provide regular reports to leadership on adoption progress and suggest improvement measures.
Promote digital accessibility and integrate inclusive practices into training and adoption initiatives.
Contribute to additional projects aimed at strengthening digital maturity and collaboration.
Job requirements
Strong expertise in M365 end-user services (Teams, SharePoint, OneDrive, Outlook, Microsoft Office).
In-depth knowledge of Microsoft AI tools (Copilot, Power Platform, Copilot Studio, Citizen Development).
Solid background in instructional design and adult learning theory.
At least 5 years of experience in digital adoption and change management, including 2+ years with e-learning tools (Articulate Rise or similar).
Proven ability to deliver interactive virtual training sessions.
Excellent command of English (C1 level required); French is considered an asset.
Familiarity with GDPR and data protection principles.
Strong interpersonal skills with the ability to work effectively in multicultural and international environments.
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Details
- Geneva
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What's on offer
Continous Training
Develop your knowledge and benefit from a large training catalog
25 days paid vacations (+1)
All of our employees are entitled to 25 days of paid vacation per year. And December 24th is offered
Regular social events
Monthly events to gather in small or large groups.
Great team members
Respect and kindness are key values in our workplace.
International contexts
Projects within international-scale groups.
Innovation
Contribute to impactful and innovative projects in various sectors of activity.
Little pleasures
Our employees benefit from a program of very interesting advantages and discounts.
About us
Sword has been a leading player in Switzerland for more than 20 years in consulting and IT services, software development, infrastructure management, and quality assurance. From our offices in Geneva, Nyon, Lausanne, Fribourg, and Sion, and in collaboration with the Group's centers worldwide, our nearly 400 employees accompany large organizations, private companies, and government agencies in their technological transformations.
