Product Analyst

Mission: Support the development and optimization of digital solutions. As a Product Analyst, you will be responsible for gathering business needs, translating them into functional specifications, and ensuring alignment between business expectations and technical delivery.

You will collaborate with cross-functional teams and stakeholders across different countries and time zones, acting as a bridge between business and technical teams throughout the delivery lifecycle.

Main Responsibilities:

• Gather business requirements and assess them in terms of business value and ROI

• Conduct impact assessments and identify dependencies

• Create detailed business analyses, outlining problems, opportunities, and solutions

• Write and update functional specifications (FUS), wireframes, business rules, and data migration plans

• Ensure specifications are clearly communicated and understood by both business and technical teams

• Support the QA and Test Managers in defining test strategies and verifying business requirements

• Review functional implications of technical decisions

• Facilitate decision-making and resolve conflicts related to requirements and solution design

• Lead workshops and design sessions to gather input and foster alignment

• Act as a subject matter expert on the business side of digital solutions

• Contribute actively to the Business Analyst Community of Practice

• Participate in Agile ceremonies

• Bachelor’s or Master’s degree in Computer Science, Software Engineering or related field

• 4+ years of experience in Business Analysis role

• Proven experience in writing functional specifications and user stories

• Solid understanding of both Agile and Waterfall methodologies

• Strong stakeholder management skills in matrix or project-based organizations.

• Experience with Confluence, Jira, and Zephyr

• Familiarity with e-Commerce or content platforms (plus)

• Knowledge of service delivery and IT project management practices

• Technical aptitude and ease working in technology-driven environments

• IIBA certification (plus)

• Strong customer service orientation and attention to detail

• Excellent problem-solving and analytical thinking

• Clear and professional communication across multicultural teams

• Proactive, self-motivated and eager to learn

• Comfortable working autonomously in a fast-paced Agile environment

• Fluency in English (mandatory)

• Fluency in French (plus)