Business Analyst CRM

Nous ouvrons un poste de Business Analyst CRM pour rejoindre notre client à Genève

• Participate in gathering and analysing client requirements, and write detailed functional specifications

• Support and assist the IT teams based in Geneva during various cycles.

• Ensure the proper integration of the solutions under your responsibility into the bank's overall information system by conducting FATs/integration tests.

• Support and coordinate testing phases with end users.

• Provide level 3 support in case of production incidents.

• Higher education in Computer Science (University, HES, Federal Diploma, EPF) or equivalent qualifications.

• Minimum of 7 years of experience as a Business Analyst in the banking sector.

• Excellent knowledge of wealth management, investment strategies, and financial products.

• Strong expertise in CRM activities.

• Good understanding of the onboarding process, KYC, and compliance.

• Dynamic and proactive in completing assigned tasks, demonstrating responsiveness and adaptability to change.

• Ability to work closely with team members to achieve common goals.

• Strong analytical and conceptual thinking skills, with a knack for problem-solving.

• Autonomy and capacity to independently analyze data from various systems.

• Excellent organizational skills, resilience under stress, and ability to manage priorities effectively.

• Proficient in SQL query languages and tools for accessing databases.

• Knowledge and experience with Agile methodology (Scrum).

• Familiarity with APIs, including the use of JSON, XML, Postman, and Swagger.

• Fluent in French and English (B2 level).