Microsoft Support Technician Level 3
- Hybrid
- Geneva
- Support
Job description
We are opening a position for a Microsoft Support technician Level 3 to strengthen the team of our client based in Geneva. Youwill support the efficient management of Microsoft 365 services, ensuring smooth operations, effective issue resolution, and alignment with organizational standards and governance policies.
Responsabilities
Oversee and maintain the Microsoft 365 tenant and its associated services.
Develop, document, and update operational procedures, coordinating with internal support units and external service providers.
Deliver third-level support for user requests, incidents, and problem resolution related to Microsoft 365 tools.
Investigate and resolve complex issues in Microsoft 365 applications such as Exchange Online, SharePoint Online, Teams, and OneDrive.
Conduct in-depth troubleshooting for connectivity and synchronization problems within the M365 ecosystem.
Administer security and compliance configurations, ensuring alignment with organizational policies.
Contribute to the definition and enforcement of governance rules, including data retention policies and eDiscovery configurations.
Support service migrations and system upgrades within the Microsoft 365 environment.
Liaise with Microsoft support to address escalated incidents and implement corrective recommendations.
Provide technical guidance to both central and regional IT teams regarding acquisition and operation of IT solutions.
Job requirements
At least 3 years of hands-on experience managing Microsoft 365 services.
Proven track record of implementing similar solutions within large-scale organizations.
Strong preference for candidates with experience working with Microsoft Azure.
Holding professional certifications in Microsoft technologies is considered an asset.
Excellent communication skills and the ability to deliver customized training sessions to diverse user groups.
or
Details
- Geneva
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What's on offer
Continous Training
Develop your knowledge and benefit from a large training catalog
25 days paid vacations (+1)
All of our employees are entitled to 25 days of paid vacation per year. And December 24th is offered
Regular social events
Monthly events to gather in small or large groups.
Great team members
Respect and kindness are key values in our workplace.
International contexts
Projects within international-scale groups.
Innovation
Contribute to impactful and innovative projects in various sectors of activity.
Little pleasures
Our employees benefit from a program of very interesting advantages and discounts.
About us
Sword has been a leading player in Switzerland for more than 20 years in consulting and IT services, software development, infrastructure management, and quality assurance. From our offices in Geneva, Nyon, Lausanne, Fribourg, and Sion, and in collaboration with the Group's centers worldwide, our nearly 400 employees accompany large organizations, private companies, and government agencies in their technological transformations.
