Copilot Adoption Specialist
- On-site
- Geneva
Job description
We are looking for a Copilot Adoption Specialist to join our team, focusing on driving the successful adoption of Microsoft Copilot across the organization. This role is key in helping users understand the value of Copilot, addressing adoption barriers, collaborating with the service desk for technical issues, and continuously measuring and improving user adoption and satisfaction.
Responsibilities
User Engagement & Training
Act as the primary point of contact for business users adopting Copilot.
Conduct workshops, demos, and Q&A sessions to showcase real-world use cases.
Create tailored user guides, FAQs, and quick-start resources for different roles and teams.
Adoption & Change Management
Partner with project teams to ensure Copilot adoption aligns with business goals.
Identify adoption challenges and proactively address resistance to new technology.
Promote success stories and best practices to encourage broader usage of Copilot.
Support & Coordination
Work closely with the service desk to ensure timely resolution of user issues.
Escalate recurring problems to IT or engineering teams for deeper resolution.
Maintain a feedback loop between users, support teams, and product owners to improve the experience.
Measurement & Reporting
Define and track KPIs, such as activation rates, usage trends, and user satisfaction.
Develop adoption dashboards and provide regular insights and reports to leadership.
Recommend and implement remediation actions if adoption targets are not met.
Continuous Improvement
Collect feedback to improve training, support resources, and overall user experience.
Stay updated on new Copilot features and the product roadmap to keep users informed.
Collaborate with IT, HR, and business units to expand Copilot adoption.
Job requirements
Soft skills are critical: Excellent communication and stakeholder engagement abilities.
Proven experience in change management, user training, or technology adoption programs.
Strong knowledge of the Microsoft 365 ecosystem and AI productivity tools.
Ability to analyze adoption metrics and translate them into actionable improvements.
A problem-solving mindset with experience coordinating across business and IT teams.
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Details
- Geneva
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What's on offer
Continous Training
Develop your knowledge and benefit from a large training catalog
25 days paid vacations (+1)
All of our employees are entitled to 25 days of paid vacation per year. And December 24th is offered
Regular social events
Monthly events to gather in small or large groups.
Great team members
Respect and kindness are key values in our workplace.
International contexts
Projects within international-scale groups.
Innovation
Contribute to impactful and innovative projects in various sectors of activity.
Little pleasures
Our employees benefit from a program of very interesting advantages and discounts.
About us
Sword has been a leading player in Switzerland for more than 20 years in consulting and IT services, software development, infrastructure management, and quality assurance. From our offices in Geneva, Nyon, Lausanne, Fribourg, and Sion, and in collaboration with the Group's centers worldwide, our nearly 400 employees accompany large organizations, private companies, and government agencies in their technological transformations.
