Senior Business Analyst

We are recruiting a Senior Business Analyst with strong Microsoft Dynamics 365 CRM expertise to support a digital transformation programme focused on stakeholder engagement and conference management.

The role combines CRM business analysis with the improvement of processes spanning stakeholder relationships, invitations, registration, event planning, and document management. Working alongside business stakeholders and technical teams, you will translate operational needs into clear requirements, with particular emphasis on CRM capabilities, workflow automation, and a consistent user experience across connected applications.

Position Responsibilities

• University degree in computer science, information technology, or a related field, or equivalent professional experience.

• At least 6 years of business analysis experience on IT implementation or transformation projects.

• Strong hands-on functional experience with Microsoft Dynamics 365 CRM, including requirements analysis, business process design, and support for solution implementation.

• Experience with CRM-enabled stakeholder relationship management and workflow automation, ideally involving conference or event management processes.

• Proven ability to produce clear functional specifications, user stories, process models, and acceptance criteria, and to coordinate user acceptance testing.

• Experience working in international organisations or complex, multi-stakeholder transformation programmes.

• Excellent written and spoken English, strong workshop facilitation skills, and the ability to collaborate effectively with business users and distributed technical teams.

• Microsoft Dynamics 365 certifications would be an advantage, alongside qualifications in business analysis, process modelling, or project management.

• University degree in Computer Science, Information Technology, or related field, or equivalent professional experience.

• At least 6 years of experience in business analysis within IT solution implementation projects.

• Experience in CRM projects, workflow automation, and knowledge of conference or event management applications.

• Background in international organizations or user experience transformation programs.

• Proficiency in gathering requirements, writing user stories, process modeling, and conducting user acceptance tests.

• Ability to analyze complex or undefined situations, propose innovative solutions, and adapt to evolving needs, independently and in a team.

• Excellent oral and written English skills, with communication tailored to diverse stakeholders and distributed teams.

• Business analysis, process modeling, Microsoft Dynamics 365, or project management certifications are a plus, as well as project management experience.