User Admin Assistant - 100%
- Hybrid
- Geneva
- Support
Job description
To strengthen the teams of our client based in Geneva, we are looking for a User Admin Assistant.
Responsabilities
Knowledge of identity lifecycle management in AD and EntraID
Supporting end users in French and English languages is required, both oral and written
Working and supporting with a ticketing tool, including managing ticket and task lifecycles, understanding SLA target times and ITIL processes such as incident, change and request management.
Tools:
Microsoft Technologies: Entra ID, Intune services, Conditional Access Policies
Microsoft Client OS: Windows 10, Windows 11
Networking: TCP/IP Configuration, Ethernet, Firewall, VPN, Wireless Networking
Client VPN: Zscaler VPN services
Apple iOS
IT Service Management: JIRA Service Management or prior knowledge working with a ticketing system
Job requirements
Secondary education or technical school combined with formal professional training in IT.
3 years of providing 1st/2nd level technical support to end users;
3 years of working experience Microsoft 365 services and Windows 10/11;
3 years of experience managing Entra ID, Active Directory services and Conditional Access policies;
1 year provisioning and troubleshooting Apple mobile devices;
Prior experience in an international organization is a plus.
ITIL Foundation certification
English speaking, french is a plus.
or
Details
- Geneva
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What's on offer
Continous Training
Develop your knowledge and benefit from a large training catalog
25 days paid vacations (+1)
All of our employees are entitled to 25 days of paid vacation per year. And December 24th is offered
Regular social events
Monthly events to gather in small or large groups.
Great team members
Respect and kindness are key values in our workplace.
International contexts
Projects within international-scale groups.
Innovation
Contribute to impactful and innovative projects in various sectors of activity.
Little pleasures
Our employees benefit from a program of very interesting advantages and discounts.
About us
Sword has been a leading player in Switzerland for more than 20 years in consulting and IT services, software development, infrastructure management, and quality assurance. From our offices in Geneva, Nyon, Lausanne, Fribourg, and Sion, and in collaboration with the Group's centers worldwide, our nearly 400 employees accompany large organizations, private companies, and government agencies in their technological transformations.
